Help Center
Have Questions or Need Help? You Can Solve These Issues Instantly
Our goal is to resolve your problems and questions as quickly as possible. That’s why we’ve created a list of the most common issues and questions that you can solve yourself in under 5 minutes—without needing to contact our support team!
Frequently Asked Questions About Our Products
Do you have questions about our products? No problem. We’ve put together a list of the most frequently asked questions to help you.
Yes, all of our products can be used together. If you’re unsure whether you should take or combine them, we recommend discussing it with your doctor
We recommend taking the capsules with plenty of water alongside your meals, and you can spread them throughout the day if you like. You can find detailed information about the quantity and dosage on each product’s individual page as well as on the respective container. This, of course, depends on the product and your personal daily dosage (if adjusted by your doctor or healthcare practitioner).
Dietary supplements should only be taken during pregnancy or while breastfeeding after consulting with your doctor.
Store in a cool, dry place. Do not exceed the recommended daily intake. Our dietary supplements are not a substitute but a complement to a balanced, varied diet and a healthy lifestyle.
All of our products are made from natural ingredients, vitamins, and minerals, and are free from preservatives. Additionally, the products are GMO-free, gluten-free, and lactose-free.
All of our LEAF products are gluten-free.
All of our LEAF products are vegan, except for TIMELESS COLLAGEN.
Frequently Asked Questions About Shipping
Do you have questions about shipping? No problem. We’ve put together a list of the most frequently asked questions to help you.
As soon as we hand your package over to the shipping provider, you’ll receive a shipping confirmation email with a tracking link. If your order hasn’t arrived, first check the tracking information to see if it was left at a local post office. Otherwise, feel free to contact us directly via chat.
If your order hasn’t arrived, first check the tracking information to see if it was left at a local post office. Otherwise, feel free to contact us directly via chat.
Our shipping times may vary. Once your order is received, it usually takes 2–3 days to be processed at the fulfillment center. Unless otherwise stated in the product description, delivery typically takes 2–5 business days, and international deliveries take 5–8 business days from the time of payment.
A shipping address generally cannot be changed, as it is sent directly to the warehouse for order processing. However, we can try to intercept your order and redirect it to a new address. Please contact us immediately via email for assistance.
Frequently Asked Questions About Ordering
Do you have questions about your order? No problem. We’ve put together a list of the most frequently asked questions to help you.
As soon as we hand your package over to the shipping provider, you’ll receive a shipping confirmation email with a tracking link. If your order hasn’t arrived, first check the tracking to see if it was left at a local post office. Otherwise, feel free to contact us directly via chat.
Please note that, for hygiene reasons, we can only accept unopened products for return. You can send the products back within 14 days to the following address:
Return Address:
Falcon Fulfillment
260 Ace Yeager Ct Suite A
Salt Lake City, UT 84116
United States
Once we receive and inspect the items, we will refund your money. More information can be found in our Terms & Conditions.
You can choose from PayPal, Amazon Pay, Google Pay, and credit card. In Germany and Austria, we also offer payment by invoice and instant transfer via Klarna.
First, check if the confirmations are hiding in your spam folder. If not, feel free to contact us via chat.
Have a different issue? Then contact us!
If you would like to exchange your product, just send us an email 👉